How we handle your data

This page explains which data the store receives, why it receives it, who it is shared with, how long it is kept and what you may ask about it. It applies to anyone who buys at the counter, leaves a device for repair, hires sound and lighting for an event, or browses these pages.

Nothing here creates an obligation the law does not provide, and nothing here removes a right the law guarantees.

The data controller is RGN - SOM ELETRONICA E INFORMATICA LTDA, Brazilian tax ID (CNPJ) 05.428.208/0001-20, with its registered office at Q. SHCS CL Qd. 310 Bloco D, S/N, Lojas 02/06/08/12, Asa Sul, Brasília, DF, ZIP 70363-540, Brazil. The company decides what is collected and how it is used.

Any matter under this policy can be raised by e-mail at contato@heysimplewell.com or by phone at +55 (61) 3242-6422.

At the counter and on the bench, the store receives what a sale or a service order requires:

• name, taxpayer number and address, to issue the invoice and record the warranty;
• phone and e-mail, to inform you about the quote, the deadline and the pickup of the device;
• brand, model, serial number and reported fault of the device left for repair;
• for events: date, venue, time and the name of the person responsible for the booking.

Through the form on this website, only what you type arrives, and it arrives through your own e-mail program: the website stores nothing.

Every piece of data has a reason and a legal basis. Invoices, warranties and service orders exist to perform the sale or repair contract and to meet tax obligations. Contact by phone or e-mail serves to move your request forward. Defending the store's rights, in case of a collection or a dispute about a service, rests on the legitimate interest recognised by the law.

The store does not use your data for advertising, does not sell it and does not build consumer profiles.

Some data leaves the store only when the service requires it: the manufacturer's authorized service center, when a warranty repair depends on it; the carrier, when a device travels by delivery; the accounting firm, for tax bookkeeping; and public authorities, when the law requires it. In every case, only what that purpose needs is sent.

A computer, a phone or a recorder left for repair may hold files, photos, contacts and passwords. The bench accesses the device only as far as diagnosis and repair require, does not copy or read that content, and does not transfer it anywhere.

Before handing over a device, we recommend backing up your files and, when possible, removing memory cards and SIM cards. The store is not responsible for data lost in formatting or in disk or memory replacement that the repair itself requires and that was approved in the quote.

These pages are static files. There is no user account, cart, chat or tracking cookie. The server that delivers the website records, as any server does, the IP address, the date, the page requested and the browser type, for security and operation. Typefaces are loaded from the Google Fonts service, which receives the request from your browser under its own privacy policy.

Invoices and service orders are kept for as long as Brazilian tax law and the Consumer Protection Code require, including to honour the warranty. Contact details from a quote that did not become a service are discarded after the quote expires. E-mail messages are deleted once the matter is closed. Disposal is done by deletion or anonymisation.

At any time you may ask the store for:

• confirmation that we process your data, and access to it;
• correction of incomplete, inaccurate or outdated data;
• anonymisation, blocking or deletion of whatever is unnecessary or excessive;
• portability to another supplier, as regulated;
• information about whom the data was shared with;
• withdrawal of consent, where processing relies on it.

Requests go to contato@heysimplewell.com. To protect you, the store may ask for proof of identity before answering.

The personal data protection officer of RGN - SOM ELETRONICA E INFORMATICA LTDA can be reached at contato@heysimplewell.com. Requests are answered within 15 business days, a period that may be extended with notice when the request is complex.

If the answer does not settle the matter, you may turn to the Brazilian National Data Protection Authority, the ANPD, at gov.br/anpd.

When the store changes a service, a supplier or a retention period that affects data, this text will be updated on this same page, without individual notice. The text published here at the time you read it is the one that applies.